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"Real" customer service is alive & well

I had to write a post about my experience I just had last week. I had ordered my table & chairs for the sun room from Wicker Central & was very impressed with the company as far as ease of ordering, letting me know exactly when it would be shipped. It arrived on time & was securely packed so nothing was damaged. I was extremely happy with what I got, however, after about two weeks one of the chair cushions had a hole in the corner seam. I kinda shrugged it off & just sewed it back together deciding it wasn't worth making a big deal about. Then it happened to another one & the reason was the cushion didn't have enough material in the seams so the weight of someone sitting on them made the corner stitches rip out.

 I still didn't do anything but then I got an e-mail from them asking me to do a review on the product. While I was filling it out  a pop-up for a live chat came on the screen so I decided to "chat" with a representative.  His name was Scott ...shock #1,  His real picture was on the screen....shock #2.  He asked me to send a picture of the cushions I was having problems with & to go ahead & fill out the review & submit it.  I e-mailed the pics & before I even went back downstairs my cell phone was ringing.  It was Scott calling me to find out the design name of the cushions as they were going send me new ones!  Shock #3

Right after that I went out to get the mail & this handwritten thank you card was in my mail box.

How many people do you know that still write thank you cards?

How many companies take the time to write a thank you card to their customers?

I would definitely recommend this company to anyone I know!

Comments

  1. dawnApril 15, 2012 at 9:22 PM

    I'm speechless. This just doesn't happen anymore. What a great company.
    Who knows perhaps it will catch on again....don't burst my bubble!

    ReplyDelete

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